Privacy Policy

What we collect

Account details you give us (name, email, phone number when used for verification, and creator type), the content you create or upload in the app, and tool usage and credit records. Starter-credit eligibility also uses keyed hashes of verified email, phone and account identifiers.

How we use it

To run the features you asked for, to produce AI output on your behalf, and to keep the service secure. Provider processing and retention depend on the services used for your requested feature; contact support for information about those services. To prevent repeated starter-credit claims, V3EDGE keeps keyed hashes of verified primary email, primary phone and account identifiers, together with starter allowance, reservation and spending records. This credit ledger does not store the raw email or phone number. Your authentication provider holds contact details for verification and account access. Minimal starter-credit records remain after account deletion for as long as this one-time offer is available, so deleting an account does not create another allowance. These records are used for eligibility, spending reconciliation and abuse review, not advertising. Contact support@v3edge.app about a shared or recycled phone number. Device attestation is not currently part of this verification.

Where editing and export happen

On iPhone and iPad the editor renders on the device. Device editing and local export do not upload your media unless you choose an upload, an online export, an AI tool or a share action. In the web Studio, importing and adjusting a manual timeline happens in your browser; MP4 export uploads the media used in that timeline to V3EDGE servers for rendering and storage. Online editing and optional AI tools also require sending the selected media for processing.

Your permission before any AI provider

Optional AI tools run on outside services. Before a tool sends anything, the app shows which provider receives it and exactly what is sent, and sends nothing unless you choose Allow. You are asked once per provider; you can withdraw permission at any time in Settings → AI providers, and the tools that need it then stay off until you allow them again.

Who we share it with

Account features use Clerk for sign-in and configured hosting, database and S3-compatible storage. V3EDGE picks the engine for each AI job; the companies below receive your content only after you allow them, and the app shows each one before anything is sent. OpenAI receives the audio of a clip for captions, lyrics and Clipper, caption text for translation, your brief, script and cast or location photos for the Director's plan and storyboard frames, the photos and descriptions you give Image Studio, AI Photoshoot, Graphics, Thumbnails and Scan, typed scripts and Director dialogue for AI voice-over, and prompts for AI writing and documents. Google (Google LLC) receives the clip you choose (up to 60 seconds), your description and an optional reference photo for AI Edit, and, when fal.ai is not allowed or not available, your shot description and an optional photo or storyboard frame for AI B-roll and Director shots. Google also receives, but only as a backup when OpenAI is unavailable and only if you have allowed Google: the photos and descriptions for AI images and Director storyboard frames; the script for an AI voice-over; caption text you translate; and what you type into the AI writing tools (captions, hooks, business documents and the Director's script breakdown). Decart (Decart.AI Inc.) is the backup engine for AI Edit and receives the same clip, description and reference photo; Luma AI (Luma AI, Inc.) is the backup engine for AI B-roll and Director shots and receives the same shot description and photo or frame. ElevenLabs (Eleven Labs Inc.) receives your description for sound effects (and for music beds, when that feature is available) and the audio of a clip you choose for Clean voice (up to 5 minutes) and AI dubbing (up to 2 minutes, deleted from ElevenLabs when the dub is done). If you have allowed ElevenLabs and OpenAI cannot time the words of a clip, ElevenLabs also receives that clip's audio to time captions and lyrics word by word. If you create Your own voice (Legacy), the recording you make in the app is sent once to OpenAI to check the verification sentence, and V3EDGE keeps a short, cleaned copy of it privately in its own storage until you delete the voice or your account. Each time you use your voice, for a voice-over or an audiobook of one of your books, the text (for an audiobook, its chapters, title and author's name) and a short-lived private link to that copy go to fal.ai, which makes the voice with Resemble AI's model in an app Resemble AI runs on fal's servers, so Resemble AI receives them too; if V3EDGE uses Zyphra's open-source model instead, fal.ai runs it on its own servers and nothing goes to Zyphra. The consent you gave, which names the company in use, is kept as a record, and deleting the voice or your account deletes the kept recording. If you make an audiobook of one of your books in a stock voice (paid plans), the text of its chapters, its title and its author's name go to fal.ai, which has ElevenLabs read it. Every voice and audiobook made this way is labelled as a synthetic AI voice. If you allow fal.ai (Features & Labels, Inc., San Francisco, USA) and those tools are switched on, fal.ai runs the models for these tools for us: for AI B-roll and Director shots it receives your shot description and an optional photo or storyboard frame, processed on fal's own servers in the USA by a video model fal runs itself, so no other company receives it; for AI Talking Avatar, your face photo and voice track (up to 60 seconds), processed the same way on fal's own servers; for AI Lip-sync, the clip you choose (up to 60 seconds) and the voice track you choose, processed by Sync Labs' model; for AI Talking Photo, your photo and voice track (up to 60 seconds), processed by VEED's model; and for upscaling a clip with AI, the clip you choose (up to 60 seconds), processed by Topaz Labs' model. In the AI tool kit, each tool sends only the files and words you give it, and names its companies before you allow it: the voice changer sends your recording (up to 5 minutes) to ElevenLabs; editing a photo with words sends the photo and your description to Google; sharpening, enlarging or restoring a photo sends it to Topaz Labs (USA); expanding a photo, or placing a product in a new scene, sends the photo and your scene description to Bria AI (Israel); trying on clothes sends the photo of the person and the photo of the clothes to Black Forest Labs (Germany), only for your own photo or a person who gave you permission, confirmed for every job; relighting a photo, removing a video background, slow motion and adding sound to a video (clips up to 60 seconds) are processed on fal's own servers, by models from Bria AI, Pixelcut, Google Research and Mirelo AI that fal runs there. Files are sent by short-lived private links or inline, never made public by V3EDGE; fal keeps generated files for at least 7 days under its own terms and privacy policy. Lip-sync, talking photos and talking avatars are only for your own face and voice or a person who gave you permission: you confirm this for every job, the confirmation is stored with the job, and every result carries a visible “AI-generated” label and an AI note in the file. Photo cut-out does not use an AI provider: on iPhone and iPad it runs on the device, and elsewhere it runs on V3EDGE's own server with an open-source matting model. The Ads workspace assembles your video in your browser. Configured connected analytics may use Ayrshare. Provider availability depends on configuration.

Your rights

You can request access, correction or deletion by emailing support@v3edge.app, or request account deletion from Settings. Account deletion removes ordinary account records, attempts stored-media cleanup, then removes sign-in. Starter-credit records are an exception: keyed identity hashes and grant, usage and reservation records remain to prevent repeat claims and reconcile spending. If cleanup fails, deletion is incomplete and must be retried or reviewed with support. Device-only drafts, imported files and copies you saved or shared are separate from cloud account deletion. Contact support for applicable provider and backup retention details.

Children

V3EDGE is not directed at children under 13, and we do not knowingly collect their data.

Delete your account or your data at any time: how account deletion works.